Cancellation & Refund Policy

1. Introduction

This Cancellation and Refund Policy outlines the terms and conditions for refunds and cancellations of purchases made through DashLearn. By using our services and making purchases, you agree to the terms of this policy.

2. Subscription Cancellation

You may cancel your subscription at any time. To cancel, please navigate to your account profile page and select "Cancel Subscription" or contact our support team at support@dashlearn.app.

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• Access to premium content will be automatically revoked at the end of your billing period
• No partial refunds will be issued for unused time in the current billing period

3. Refund Eligibility

DashLearn offers refunds under the following circumstances:

• 14-Day Satisfaction Guarantee: New subscribers may request a full refund within 14 days of initial purchase if they are not satisfied with our service
• Service Unavailability: If our service is unavailable for more than 24 consecutive hours
• Duplicate Charges: If you were charged multiple times for the same subscription
• Unauthorized Charges: If you discover charges that were not authorized by you

4. Refund Process

To request a refund:

1. Email our support team at refunds@dashlearn.app with your account details and reason for the refund
2. Include your order ID or transaction ID in your request
3. Our team will review your request within 3 business days

Approved refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

5. Non-Refundable Purchases

The following purchases are non-refundable:

• Subscriptions active for more than 14 days (beyond our satisfaction guarantee period)
• One-time purchases of digital content after the content has been accessed or downloaded
• Subscriptions that have been canceled and then reactivated

6. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may contact us at disputes@dashlearn.app to escalate your case for further review.

7. Contact Information

For any questions regarding this policy, please contact us at:

8. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.